Shipping Information & Policy on Lost/Stolen Packages
With the increase in online shopping during the pandemic there has been a corresponding increase in the activity of "porch pirates," people who steal delivered packages from customer property. Due to the surge in the number of lost and/or stolen packages, FedEx will no longer cover the expense of any stolen package.
All packages delivered without the FedEx Signature Required service ($6.50 fee) that are stolen will be at the full expense of the individual. FedEx, HTE USA and The Chi Machine Shop will not be responsible to reimburse you for any costs related to any stolen package.
This is the world we find ourselves in right now so we strongly suggest purchasing the FedEx Signature Required service. We apologize for any inconvenience this may cause.
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Please feel free to contact us with any questions you might have about the products we carry or anything else. We'll do our best to help!
14 Day FREE Trial
100% Satisfaction Guaranteed
All HTE USA products come with a 14 day free trial period. If you are not 100% satisfied, you may return the products purchased for a full refund*.
We are an HTE USA authorized distributor of Sun Harmony/Sun Ancon Chi Machines, SOQI Ceramic Heater, Electro Reflex Energizer (ERE), SOQI Bed and other Hsin Ten International holistic healing products.
* SOQI Bed returns subject to 30% restocking fee.